The process
How we recover
your data
Recovering data from a modern Apple device is a technical and delicate process. We want you to understand exactly what happens from the moment you contact us to the moment you have your files back — because transparency is as important to us as the result.
Tell us about your case
Everything starts with a conversation. Message us on WhatsApp (+34 933 900 524) or fill in the form on our website. We need to know the exact device model, what happened, and which data is most important to you.
We respond within 24 business hours with an initial assessment. If the case is outside our scope, we tell you directly — we do not prolong false hope.
Free collection across Spain
If you decide to proceed, we organise the collection. We send you device-specific packaging instructions and coordinate pickup with a courier specialised in electronics.
Collection is free of charge. The only shipping cost is the return courier (~30 €) if recovery is not possible.
Lab arrival and diagnosis
Your device arrives at our laboratory in the Eixample district of Barcelona. A specialist technician receives it, logs it with serial number and date, and begins the diagnosis.
The diagnosis is the most important step: we analyse the logic board at component level, assess the storage memory, and determine the most appropriate recovery technique. This process takes 24–48 hours.
Clear quote with no surprises
After the diagnosis we send you a detailed quote. It includes: what we found, the technique we will apply, the total cost, and the estimated turnaround.
The diagnosis is free if you accept the quote. If you decide not to proceed, you only pay the return shipping cost (approx. 30 €). No hidden fees, no small print.
Recovery work
Once you approve the quote, we begin. We keep you informed of progress — especially if there are relevant updates about the device status or recovery viability.
Turnaround depends on the service tier you choose and the technical complexity of the case.
Data and device returned
When recovery is successful, we deliver your data on an external drive or via secure transfer, according to your preference. We also return the device with a full diagnostic report.
If recovery was not possible, we inform you before closing the case and only charge the return shipping (~30 €).
Turnaround times
Choose your tier
Urgent
48–72h
From arrival at the lab. For critical cases where every hour counts.
Higher than standard price
Standard
7–15 days
The most common option. The right balance between cost and speed.
Standard price
No rush
15–20 days
For cases where time is not critical. The most affordable option.
Reduced price
All timescales run from the moment the device arrives at our Barcelona laboratory.
Our guarantee
If we cannot recover your data, we do not charge for the service. You only pay the return shipping cost, approximately 30 €.
No small print. No hidden charges. It is the fairest policy we can offer.
What our clients say
Successfully recovered
"At an Apple Premium Reseller the only option was to replace the board and lose all my data. iRepairs found the solution and I got everything back."
Alberto G.
MacBook Pro 16" · Google
"Extremely polite, informed me of all the risks. They did NOT CHARGE me after unsuccessfully trying to recover my data. Incredible honesty."
Befex T.
MacBook · Google
"Amazing experience. Official Apple service were unable to do what these guys did."
Andrey B.
MacBook Pro · Google
"I sent it from Galicia — my laptop would not turn on. Another repair shop could not find the problem. Here they solved it."
Daniel S.
MacBook 16" 2021 · Google
"I brought in a MacBook Pro that would not boot. They diagnosed it as a board fault, sent a quote the next day and fixed it quickly. Highly recommended."
Nahuel U.
MacBook Pro · Google
"At an Apple Premium Reseller the only option was to replace the board and lose all my data. iRepairs found the solution and I got everything back."
Alberto G.
MacBook Pro 16" · Google
"Extremely polite, informed me of all the risks. They did NOT CHARGE me after unsuccessfully trying to recover my data. Incredible honesty."
Befex T.
MacBook · Google
"Amazing experience. Official Apple service were unable to do what these guys did."
Andrey B.
MacBook Pro · Google
"I sent it from Galicia — my laptop would not turn on. Another repair shop could not find the problem. Here they solved it."
Daniel S.
MacBook 16" 2021 · Google
"I brought in a MacBook Pro that would not boot. They diagnosed it as a board fault, sent a quote the next day and fixed it quickly. Highly recommended."
Nahuel U.
MacBook Pro · Google
The hardest part is handled by us
You just need to tell us what happened. We take care of the rest.